Residents' support for tourism development: The role of residents' place image and perceived tourism impacts

• The need for a non-forced measurement of perceived tourism impacts is highlighted.
• Perceived impacts should be explored in line with the triple bottom line approach.
• Perceived economic, socio-cultural and environmental impacts exercise a positive effect on support.
• Place image is central to the understanding of residents' perceived impacts and support.

Drawing on the triple bottom line approach for tourism impacts (economic, socio-cultural and environmental) and adopting a non-forced approach for measuring residents' perception of these impacts, this study explores the role of residents' place image in shaping their support for tourism development. The tested model proposes that residents' place image affects their perceptions of tourism impacts and in turn their support for tourism development. The results stress the need for a more flexible and resident-oriented measurement of tourism impacts, revealing that more favorable perceptions of the economic, socio-cultural and environmental impacts lead to greater support. Moreover, while residents' place image has been largely neglected by tourism development studies, the findings of this study reveal its significance in shaping residents' perception of tourism impacts as well as their level of support. The practical implications of the findings for tourism planning and development are also discussed.