کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1013252 939176 2006 11 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Development and validation of the hospitality emotional labor scale
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری استراتژی و مدیریت استراتژیک
پیش نمایش صفحه اول مقاله
Development and validation of the hospitality emotional labor scale
چکیده انگلیسی

This paper describes the development and validation of a 19-item instrument (hospitality emotional labor scale, HELS) for assessing employees’ perception of emotional labor in hospitality organizations. Three studies were conducted to purify the scale items, examine the scale's dimensionality, and to evaluate the scale's reliability, factor structure, and validity. The internal consistency coefficients from the three studies, ranging from .69 to .88, evidence the reliability of the HELS. The paper concludes with a discussion of potential applications of the scale.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Tourism Management - Volume 27, Issue 6, December 2006, Pages 1181–1191
نویسندگان
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