کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1013911 939337 2015 8 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Managing closing time to enhance manager, employee, and customer satisfaction
ترجمه فارسی عنوان
مدیریت زمان بسته شدن برای افزایش مدیر، کارمند و رضایت مشتری
کلمات کلیدی
زمان بسته شدن، صنایع خدماتی، خرده فروشی، رستوران ها، مدیریت مناقصه
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری کسب و کار و مدیریت بین المللی
چکیده انگلیسی

Closing time for a retailer or service provider represents a time when a store is in transition from an open domain to a closed domain. During this time, employees’ tasks change from primarily serving customers to managing their closing time activities while concurrently serving customers. As such, shoppers are impacted by employee actions and closing time duties, often in a negative way. We found through our research that customers act with retaliatory, territorial behaviors, and employees report stress and annoyance over closing time practices, yet managers consistently say no problems exist with their closing time practices. In this article, we outline three key problems retailers face in their closing time practices and offer guidance on how to overcome these obstacles.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Business Horizons - Volume 58, Issue 2, March–April 2015, Pages 217–224
نویسندگان
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