کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1023774 941645 2009 14 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Evaluating competitiveness of air cargo express services
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری کسب و کار و مدیریت بین المللی
پیش نمایش صفحه اول مقاله
Evaluating competitiveness of air cargo express services
چکیده انگلیسی

This paper explores the relative importance of factors that influence the adoption of air express delivery service, and evaluates the competitiveness of air cargo express carriers in the Korean market. Our AHP analysis shows that accuracy and promptness are the two most influential factors to competitiveness, and that DHL is most competitive in the Korean market, followed by FedEx, TNT, EMS, and UPS. We further examine both the factor importance and carriers’ competitiveness from the perspective of service users. While accuracy and promptness remain as important factors, price becomes the most important factor. Finally, an importance–performance analysis for each carrier is conduced, and managerial implications are drawn.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Transportation Research Part E: Logistics and Transportation Review - Volume 45, Issue 2, March 2009, Pages 321–334
نویسندگان
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