کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1024447 941751 2014 11 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Enhancing the government service experience through QR codes on mobile platforms
ترجمه فارسی عنوان
افزایش تجربه خدمات دولتی از طریق کدهای QR بر روی بستر تلفن همراه
کلمات کلیدی
کدهای QR؛ خدمات دولتی موبایل؛ خدمات اطلاعات مبتنی بر مکان؛ خدمات گوشی های هوشمند
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری کسب و کار، مدیریت و حسابداری (عمومی)
چکیده انگلیسی


• Quick Response codes enable effective distribution of information to the public.
• Integrating QR codes with mobile apps enhances citizen interaction and engagement.
• We develop a service platform integrating system design, adoption, and policy issues.
• We present two case studies (NPS and MENVIS) illustrating practical applications.
• Several features to promote volunteerism and crowdsourcing are demonstrated.

Digital government is universally gaining acceptance as the public becomes more technologically advanced. It is critical for the government to embrace new technology for minimizing costs and maximizing utility of services to the taxpayers. While administrative services have been easily ported to the digital world, there are still many important citizen-centric services that have not yet been effectively migrated. Quick Response codes (QR codes) provide a means to effectively distribute many different varieties of information to the public. We propose to integrate QR code systems and corresponding smartphone applications into existing government services with the goal of providing a new level of interactivity for the public. We illustrate this through two case studies, examining the National Park Services and the Mobile Environmental Information Services (MENVIS). The focus is on developing a QR code waypoint system for park navigation, as well as incentivizing park use through gamification of site attractions. The system provides increased safety for park goers, disseminates information more effectively and accurately, and improves feedback.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Government Information Quarterly - Volume 31, Issue 1, January 2014, Pages 6–16
نویسندگان
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