کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
1024613 | 941759 | 2011 | 12 صفحه PDF | دانلود رایگان |
Governments worldwide are encouraging public agencies to join e-Government initiatives in order to provide better services to their citizens and businesses; hence, methods of evaluating the readiness of individual public agencies to execute specific e-Government programs and directives are a key ingredient in the successful expansion of e-Government. To satisfy this need, a model called the eGovernment Maturity Model (eGov-MM) was developed, integrating the assessment of technological, organizational, operational, and human capital capabilities, under a multi-dimensional, holistic, and evolutionary approach. The model is strongly supported by international best practices, and provides tuning mechanisms to enable its alignment with nation-wide directives on e-Government. This article describes how the model was conceived, designed, developed, field tested by expert public officials from several government agencies, and finally applied to a selection of 30 public agencies in Chile, generating the first formal measurements, assessments, and rankings of their readiness for e-Government. The implementation of the model also provided several recommendations to policymakers at the national and agency levels.
Research Highlights
► The model allows evaluating readiness of public agencies for e-Government.
► The model also suggests specific roadmaps for maturity and capability improvement.
► We applied the model to evaluate 30 public agencies in Chile.
► The average maturity level of the Chilean public system is 2 (scale from 1 to 5).
► eGov-MM is adaptable to different policy contexts and countries.
Journal: Government Information Quarterly - Volume 28, Issue 2, April 2011, Pages 176–187