کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
1026646 | 1483335 | 2009 | 8 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
IT-based banking services: Evaluating operating and profit efficiency at bank branches
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موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
مدیریت فناوری و نوآوری
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چکیده انگلیسی
Data envelopment analysis (DEA) is an ideal tool to assess a bank branch's operating and profit efficiency. This study went a step further to also explore the impact of IT-based retail banking services on branch efficiency, and found that IT-based transactions at the branch level have a significant impact on profit efficiency, and therefore have a significant role to play in profit maximization. Improving bank branch technology to best support service delivery is also a practical way to achieve greater efficiency, which in turn, contributes to a commercial bank's overall profitability.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: The Journal of High Technology Management Research - Volume 20, Issue 2, 2009, Pages 145–152
Journal: The Journal of High Technology Management Research - Volume 20, Issue 2, 2009, Pages 145–152
نویسندگان
Napapan Meepadung, John C.S. Tang, Do Ba Khang,