Evaluation of knowledge management tools using AHP

This paper presents an application of the analytic hierarchy process (AHP) used to select the most appropriate tool to support knowledge management (KM). This method adopts a multi-criteria approach that can be used to analyse and compare KM tools in the software market. The method is based on pairwise comparisons between several factors that affect the selection of the most appropriate KM tool. An AHP model is formulated and applied to a real case of assisting decision-makers in a leading communications company in Hong Kong to evaluate a suitable KM tool. We believe that the application shown can be of use to managers and that, because of its ease of implementation, others can benefit from this approach.