Flipping primary health care: A personal story

There is considerable interest in ideas borrowed from education about “flipping the classroom” and how they might be applied to “flipping” aspects of health care to reach the Triple Aim of improved health outcomes, improved experience of care, and reduced costs. There are few real-life case studies of “flipping health care” in practice at the individual patient level. This article describes the experience of one of the authors as he experienced having to “flip” his primary health care. We describe seven inverted practices in his care, report outcomes of this experiment, describe the enabling factors, and derive lessons for patient-centered primary care redesign.