کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
10495473 | 941659 | 2005 | 16 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Reverse logistics: superior performance through focused resource commitments to information technology
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کلمات کلیدی
موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
کسب و کار و مدیریت بین المللی
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چکیده انگلیسی
A survey of businesses in the automobile aftermarket industry provided insights into how reverse logistics performance can be influenced by a few key strategic decisions. Resource commitment is critical to program performance. However, it is important that the resources be focused on developing information technology capabilities. This, no doubt, is reflective of the nature of reverse logistics. Information support--for authorizing, tracking, and handling returns--can positively impact both economic and service quality-related performance.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Transportation Research Part E: Logistics and Transportation Review - Volume 41, Issue 2, March 2005, Pages 77-92
Journal: Transportation Research Part E: Logistics and Transportation Review - Volume 41, Issue 2, March 2005, Pages 77-92
نویسندگان
Patricia J. Daugherty, R.Glenn Richey, Stefan E. Genchev, Haozhe Chen,