Challenges in e-government development: Lessons from two information kiosk projects

This article discusses the challenges of implementing e-government services through an examination of the development of information kiosks. The article explains the significance of kiosk development in the context of e-government policies through two case studies. The findings demonstrate the importance of having a sound business plan, a reasonable expectation of revenue streams, incremental logics in technology decisions, and effective management of the expectations and power balance of multiple external partners and granters. Based on the lessons learned, we make specific recommendations for policymakers and public IT managers on future kiosk development and similar e-government projects.