Musculoskeletal disorders within the telecommunications sector—A systematic review

A systematic review was carried out to address a set of questions with regard to the development and prevention of musculoskeletal disorders (MSDs) in telecommunications workers. The review was carried out using the methodology developed by the Center for Reviews and Dissemination, The University of York. After an initial scoping study, searches were undertaken using a variety of databases. Two researchers reviewed each paper independently and then completed data extraction forms. The review found that MSDs and related risk factors occurred during a range of service technicians’ work tasks including manhole cover removal, ladder handling, overhead line work, cable handling and road breaking. There was increased reporting of musculoskeletal symptoms in call center workers compared to other computer users. Risk factors included non-optimal workplace layout and work organization issues. Although psychosocial factors were found to be implicated in the etiology of all types of MSDs, they appear to have more of an impact in the neck and shoulder region. Minimal research was found to support preventive interventions for call center workers. No evidence was found to support the use of health surveillance in either service technicians or call center workers. Data gaps and examples of best practice were identified.Relevance to industryThe telecommunications industry is at the forefront of technological change for business and home communication. This review identifies risk factors for MSDs within this industry and highlights data gaps which future research needs to address.