Identifying the causes of human error in maintenance work in developing countries

- A structured approach for analyzing causes of operator error based on unprocessed data.
- An analysis of failures data of maintenance work in a developing country.
- Records processed using ISO 14224 and human error related framework (Reason and Hobbs, 2003).
- Focal factors that produce a significant overall effect are identified.
- Relevant for enterprises that do not have an established criteria for managing error analysis.