Application of queueing theory in health care: A literature review

This paper reviews the contributions and applications of queueing theory in the field of health care management problems. This review proposes a system of classification of health care areas which are examined with the assistance of queueing models. The categories described in the literature are expanded and a detailed taxonomy for subgroups is formulated. The goal is to provide sufficient information to analysts who are interested in using queueing theory to model a health care process and who want to locate the details of relevant models.