Optimizing library's organizational climate through improvement of the weak scales identified by ClimateQUAL™ surveys: A case study of Nanjing Agricultural University Library

Nanjing Agricultural University Library (NAU Library) performed an organizational climate assessment in 2011 with a revised ClimateQUAL™ scales and implemented some measures to optimize the weak areas identified. The second and third rounds of assessment were carried out in 2014 and in 2017 to examine the effects of such optimization measures. The results showed the scores increased overall. Data from the three rounds of assessments revealed that team work was markedly improved. Interpersonal conflict and task conflict decreased in the work place. However, the pattern of all the scales kept almost the same. Justice, Deep Diversity, Continual Learning, Stimulate & Competition, Organizational Commitment and Psychological Empowerment in the Workplace are in the bottoms of the curves of the survey results of 2011 and 2017. Librarians thought they were qualified for the job but they did not have a large impact on or a great deal of control over what happens in the library. Innate problems that influence the library climate have not been solved yet. Such issues need to be addressed at a societal level before changes are seen at an organizational level.