کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
13464007 1845619 2019 11 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
From citizens to government policy-makers: Social media data analysis
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری کسب و کار، مدیریت و حسابداری (عمومی)
پیش نمایش صفحه اول مقاله
From citizens to government policy-makers: Social media data analysis
چکیده انگلیسی
People are more and more using social media to express themselves about the different services that their governments are delivering. They can either provide positive or negative comments on government services. Hence, it becomes important for policy-makers to have the necessary tools to extract this valuable knowledge in a comprehensive way and that they may consider in their decision-making processes. This paper provides a generic framework, based on semantic analysis of text, to extract valuable data from social media in order to provide new information for government policy-makers. The proposed framework is based on a text semantic analysis tool that collects data from social networks and extracts valuable data to be presented to government policy-makers. The proposed framework is applied to analyze Facebook posts from a page that is managed by citizens in Tunisia. This page aims to report various problems and issues occurring in Tunisian cities.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Government Information Quarterly - Volume 36, Issue 3, July 2019, Pages 560-570
نویسندگان
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