کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
1680479 | 1518446 | 2010 | 9 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Integration of automotive service and technology strategies
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کلمات کلیدی
موضوعات مرتبط
مهندسی و علوم پایه
سایر رشته های مهندسی
مهندسی صنعتی و تولید
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چکیده انگلیسی
Automotive after sales service is a highly profitable business. Nevertheless, service providers have to deal with an increasing range of variants of products and technologies, shorter life cycles and changing customer demands. In spite of these manifold challenges, after sales departments are often not involved in the early product development stage, nor are customer demands and technical parameters fully considered in the service development processes. Therefore, an integration of service and technology strategies is necessary. This paper presents a framework for this integration that visualises the complex interdependencies and interfaces between service as well as product and car workshop technologies.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: CIRP Journal of Manufacturing Science and Technology - Volume 3, Issue 2, 2010, Pages 98–106
Journal: CIRP Journal of Manufacturing Science and Technology - Volume 3, Issue 2, 2010, Pages 98–106
نویسندگان
Erik Juehling, Meike Torney, Christoph Herrmann, Klaus Droeder,