کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
250167 502654 2006 14 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Client satisfaction and quality management systems in contractor organizations
موضوعات مرتبط
مهندسی و علوم پایه مهندسی انرژی انرژی های تجدید پذیر، توسعه پایدار و محیط زیست
پیش نمایش صفحه اول مقاله
Client satisfaction and quality management systems in contractor organizations
چکیده انگلیسی

The construction industry is predominantly project based and quality is one of the client's prime concerns in their construction projects. Many clients, especially those in the Hong Kong public sector, require their contractors to have a Quality Management System (QMS) certified under ISO9000. Also, several contractors as well as clients themselves voluntarily implemented an ISO9000-based QMS in their respective organizations in order to target the various benefits perceived from such initiative. It was considered timely and worthwhile to explore the effectiveness of ISO9000-based QMSs in the Hong Kong. This paper portrays the key findings from a focused study that relate to the client satisfaction aspects from implementation of the ISO9000-based QMSs in the contractor organizations.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Building and Environment - Volume 41, Issue 11, November 2006, Pages 1557–1570
نویسندگان
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