کد مقاله کد نشریه سال انتشار مقاله انگلیسی ترجمه فارسی نسخه تمام متن
2655980 1563971 2014 5 صفحه PDF سفارش دهید دانلود کنید
عنوان انگلیسی مقاله ISI
Competency-based management effects on satisfaction of nurses and patients
ترجمه فارسی عنوان
اثرات مدیریت مبتنی بر صلاحیت بر رضایت پرستاران و بیماران
کلمات کلیدی
مدیریت مبتنی بر شایستگی؛ پرستاران؛ رضایت بیمار
موضوعات مرتبط
علوم پزشکی و سلامت پرستاری و مشاغل بهداشتی پرستاری
چکیده انگلیسی

PurposeTo evaluate the effect of competency-based management in improving nurse and patient satisfaction.MethodsAccording to the competency-based management objectives and principles, 821 nurses were classified into different levels based on clear nurse qualifications and post responsibilities. According to the different levels of nursing staff and training plans with different emphases, the goal was for the nursing staff to gradually achieve the corresponding level. Targeted training programs for different levels of nurses were formulated to enable nurses to gradually increase their competency levels.ResultsAfter implementation of competency-based management, nurse job satisfaction and patient satisfaction increased significantly (P < 0.01). Additionally, the reported nurse job burnout decreased (P < 0.01).ConclusionCompetency-based management can promote nurses' enthusiasm, reduce job burnout, improve job satisfaction, as well as improve patient satisfaction.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Nursing Sciences - Volume 1, Issue 1, March 2014, Pages 121–125
نویسندگان
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