کد مقاله کد نشریه سال انتشار مقاله انگلیسی ترجمه فارسی نسخه تمام متن
2664475 1140639 2015 5 صفحه PDF سفارش دهید دانلود کنید
عنوان انگلیسی مقاله ISI
Feasibility of Using a Pediatric Call Center as Part of a Quality Improvement Effort to Prevent Hospital Readmission 1
ترجمه فارسی عنوان
امکان استفاده از یک مرکز تماس کودکان به عنوان بخشی از تلاش بهبود کیفیت برای جلوگیری از بستری مجدد در بیمارستان
کلمات کلیدی
پیشگیری از بستری مجدد؛ پرستاری از راه دور؛ برونشیولیت
موضوعات مرتبط
علوم پزشکی و سلامت پزشکی و دندانپزشکی پریناتولوژی (پزشکی مادر و جنین)، طب اطفال و بهداشت کودک
چکیده انگلیسی


• Use of call center nurses was a feasible strategy for placing post-hospitalization calls and provided some advantages to use of other staff.
• The effort required to make these calls was approximately 12 minutes per call.
• Understanding the barriers to compliance with discharge instructions provided the opportunity for improvement of discharge teaching.
• Readmission rates while not statistically significant were lower and length of stay was shortened.

The primary aim of this intervention was to assess the feasibility of using call center nurses who are experts in telephone triage to conduct post discharge telephone calls, as part of a quality improvement effort to prevent hospital readmission. Families of patients with bronchiolitis were called between 24 and 48 hours after discharge. The calls conducted by the nurses were efficient (average time was 12 minutes), and their assessments helped to identify gaps in inpatient family education. Overall, the project demonstrated the efficacy in readmission prevention by using nurses who staff a call center to conduct post-hospitalization telephone calls.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Pediatric Nursing - Volume 30, Issue 2, March–April 2015, Pages 333–337
نویسندگان
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