Leading With Grace: Building an Accountable Team

Healthcare leaders are facing increasing challenges as the healthcare arena changes. Across the United States, healthcare organizations struggle to prepare for upcoming and ongoing healthcare reform measures that will force incredible change at all levels of healthcare delivery.1 In order to facilitate change of such magnitude, leaders have to build accountable teams that can embrace change and sustain high-quality healthcare for our patients. All too often leaders struggle with how to balance multiple, and sometimes conflicting, priorities. Now, more than ever, leaders must learn to balance grace with accountability to build highly reliable healthcare organizations that will create solutions to the current state of affairs, which includes fragmented and disjointed healthcare delivery.2