A Nurse Consultant's Prescription for Increasing Patient Satisfaction

Problem of InterestHealthcare systems are purchasing technology-based tools that improve the patient experience but are struggling to fit the new solutions into existing workflows and achieve staff adoption. The deployment of such tools requires a talented and skilled consultant who can lead them to success.PurposeThe purpose of this article is to describe the personal approach of a nurse consultant’s process, and the challenges and successes of deploying innovative healthcare technology aimed at improving the patient experience.Practice ImplicationHospital administrative leadership can gain insight into the process and development of incorporating technology allowing the patient experience to be improved through the story of an industry expert.