When It Doesn't Work: Failure Leadership in Healthcare

Frank Eckhart was very frustrated. It was now very clear that their major quality initiative had not worked. It wasn't so much that they had spent much money and energy on implementing what the board and senior team had made a key strategic objective, but rather they had placed so much hope in the difference the initiative would make for both patients and providers. As the systems senior vice president and chief nurse executive, he had been charged with leading the project and guiding the initiative toward success for the whole system.