Impact of a Script-based Communication Intervention on Patient Satisfaction with Pain Management

• Clear and consistent communication related to pain, hourly rounding, and use of white boards can improve patient satisfaction.
• Nurses found the script-based communication intervention and use of white boards to be acceptable.
• Effect of script-based communication intervention may require time to be attained.

Pain is a common complaint among hospitalized patients no matter the diagnosis. Pain has a negative effect on many aspects of a patient's life, including quality of life, sleep, and activities of daily living as well as increased health care expenses. The aim of this study was to evaluate the effectiveness of an intervention (script-based communication, use of white boards, and hourly rounding) related to pain management on patient satisfaction with nurses' management of pain. A prospective, quasi-experimental pretest–posttest design was used. Data were collected from two units that provided care for patients with a variety of medical-surgical diagnoses in a hospital located in an academic health sciences center in the southern United States. When nurses used clear and consistent communication with patients in pain, a positive effect was seen in patient satisfaction with pain management over time. This intervention was simple and effective. It could be replicated in a variety of health care organizations.