Determinants of patient satisfaction with outpatient care in Indonesia: A conjoint analysis approach

• Indonesians who utilizes the outpatient care are responsive to the type, cost, quality, and location of the outpatient care.
• New outpatient care delivery strategies are needed to reach the hardest to population.
• Efforts to improve public transport infrastructure should be continued.

ObjectiveThe purpose of this study is to examine Indonesian men and women׳s satisfaction rating of the different attributes associated with location, convenience, accessibility, and affordability outpatient care. A secondary goal of this study is to assess whether attributes associated with location, convenience, accessibility, and affordability outpatient care differs among different segments of individuals.MethodsA conjoint analysis of attributes associated with access to and utilization of outpatient care was conducted using the 2007 Indonesian Family and Life Survey.ResultsResults from the conjoint analysis revealed that type of facility was the most important determinant of preference, while one-way travel time was the least important determinant. Other attributes of considerable importance include the waiting time, the cost of treatment, and province where the facility is located.ConclusionIndonesians who utilizes the outpatient care are responsive to the type, cost, quality, and location of the outpatient care. The findings of this study also suggest that priority should be given to patients who visited facilities located in Sumatera and other provinces like Sunda, Kalimantan, Sulawesi, Maluku, and Papua.