Validating “Look, Listen, Feel” for practical communications in the Emergency Department

ObjectiveTo test the usefulness of the LLF model as a communication-training tool.MethodsThis study was carried out in the Department of Emergency Medicine, Singapore General Hospital on 67 healthcare personnel, consisting of doctors, nurses, allied health workers and medical students. Participants filled in a pre-LLF-model questionnaire that would elicit information pertaining to communications training. An oral presentation of the LLF model was then delivered and participants had 2 weeks to test the model in their daily practice. A post-LLF-model questionnaire was later administered to the participants, requesting feedback on the usefulness of the LLF model.ResultsOut of 67 participants who were taught the LLF model, 53 participants graded the model on average, 4.2 out of 5 points. 5 points indicated the highest level of usefulness.ConclusionsThe results show promising response to the LLF model of communications, hence providing a rationale to advance this model.