کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
3484284 1596854 2015 6 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Implementation of total quality management in hospitals
ترجمه فارسی عنوان
اجرای کلی مدیریت کیفیت در بیمارستان ها
کلمات کلیدی
بهبود کیفیت مداوم، سازمان خدمات بهداشتی، مدیریت کیفیت جامع
موضوعات مرتبط
علوم پزشکی و سلامت پزشکی و دندانپزشکی پزشکی و دندانپزشکی (عمومی)
چکیده انگلیسی

ObjectivesThe aims of the study were to explore the extent of Total Quality Management (TQM) implementation in hospitals and its association with demographic variables.MethodsThis cross-sectional study collected data from 332 nurses using a self-developed questionnaire. The participants were recruited from government, military, university and private health sectors.ResultsThe results of this study showed that 70% of variance in implementing TQM can be achieved by following the principles of TQM. These principles include continuous improvement, teamwork, training, top management commitment and customer focus. Continuous improvement was the most significant factor in explaining variance in implementing TQM principles. TQM was implemented in Jordanian hospitals at a level approximately less than 60%. The most implemented principle was customer focus, and the least implemented was continuous improvement. The private sector implemented all of these five principles more than other sectors did.ConclusionEfforts should be focused on establishing a foundation that can inspect and accredit quality in the health care system.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Taibah University Medical Sciences - Volume 10, Issue 4, December 2015, Pages 461–466
نویسندگان
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