Assessing the quality of online courses from the students' perspective

The purpose of this study was to develop a survey based on the findings in existing research regarding students' perceptions and preferences related to online course delivery. Researchers have found that the following areas are important for student satisfaction with online instruction, interaction among students, quality and timely interaction between student and professor, consistent course design across courses, technical support availability, and flexibility of online courses compared to face-to-face. The student survey, once developed, was used to assess the quality of online course delivery by the faculty at a small upper level university in Texas. Results of the survey indicate that faculty at this institution are delivering online classes that meet the students' needs in regard to interaction with professors and classmates and course content. Results also indicate the need to develop a consistent course structure across classes and to provide extended technical support hours.