کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
358152 1435743 2016 10 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Librarians Empathy: Visually Impaired Students' Experiences Towards Inclusion and Sense of Belonging in an Academic Library
ترجمه فارسی عنوان
همدلی کتابداران: تجارب دانش آموزان کم بینا نسبت به ورود و حس تعلق در کتابخانه های دانشگاهی
کلمات کلیدی
حس تعلق؛ حس همدلی؛ دانش آموزان کم بینا؛ کتابخانه دانشگاه؛ شمول
موضوعات مرتبط
علوم انسانی و اجتماعی علوم اجتماعی آموزش
چکیده انگلیسی

One of the key factors that fosters the creation of a sense of belonging is the sense of empathy. Indeed, it is considered to be one of the key skills for helping professionals, especially librarians. Nevertheless, previous studies were mostly library-focused. This paper approaches this issue from the visually impaired person's (VIP) perspective. The questions this paper aims to answer are: “What have VIPs experienced in a University library regarding the degree of librarians' sense of empathy” and, “How do they perceive it?” This study uses a qualitative approach. Data was collected through interviews and focus group discussions with eighteen VIPs who were registered in a university library. To determine the trustworthiness of the data, member checking, external audit, and reflexivity were used. The participants of the study perceived librarians' greeting and friendly conversation, their tone of voice, sense of understanding regarding their limitations, and their communication regarding any changes in the circumstance of the library environment as key factors that illustrate their sense of empathy towards VIPs. Furthermore, VIPs expressed being afraid to ask for help from librarians, being disappointed, confused, uncomfortable, and not being understood due to a lack of librarians' sense of empathy that influenced their professional behavior.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: The Journal of Academic Librarianship - Volume 42, Issue 1, January 2016, Pages 87–96
نویسندگان
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