Preserving Patron Privacy in the 21st Century Academic Library

How do libraries reconcile increasing access to information and encouraging the use of 21st century technology systems and tools while also preserving patrons' privacy? This question is challenging for all libraries to address, but academic libraries must grapple with it while also considering other complex issues: not only do these libraries need to comply with the ALA's Library Bill of Rights and supporting documents, but they must also adhere to federal-, state-, and institution-level policies regarding student privacy and information security. This article presents how one university's libraries worked to both develop a public statement on patron privacy and identify behind-the-scenes issues with the collection, storage, and disposal of library patrons' private information. The strategies used herein may be helpful to other academic libraries as they consider patron privacy in the 21st century.