Faculty Perception of Information Control Using LibQUAL+™ Indicators

The LibQUAL+™ survey was used in 2006 to assess library service quality at the University of Notre Dame. While results showed that the Libraries were meeting users’ expectations for service in most areas, a closer examination of the data revealed dissatisfaction from a subgroup of users in one particular dimension of library services. This study focuses on the deficient area, information control, and the dissatisfied group, faculty, by comparing local results with results from other ARL libraries that also participated in the 2006 survey. In addition, an analysis was conducted to determine the relationships between selected institutional characteristics and LibQUAL+™ scores for the service quality dimension of information control at the University of Notre Dame and other ARL Libraries. This analysis, with a narrowed focus on faculty and information control, increased the library’s awareness about which library services were most important to faculty and clearly identified areas needing improvement.