کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
3813498 1597703 2013 10 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
How patients want their doctor to communicate. A literature review on primary care patients’ perspective
موضوعات مرتبط
علوم پزشکی و سلامت پزشکی و دندانپزشکی پزشکی و دندانپزشکی (عمومی)
پیش نمایش صفحه اول مقاله
How patients want their doctor to communicate. A literature review on primary care patients’ perspective
چکیده انگلیسی

ObjectiveTo review the literature on the communicative behaviours primary care patients want from a “good” physician.MethodsAn electronic search used the key words doctor–patient relation AND patient desires OR patient expectations OR patient preferences (from now on referred to as expectations). The qualitative and quantitative articles meeting the selection criteria were analysed separately, comparing methods, definitions, measures and outcomes. The physician behaviours desirable from a patient perspective were grouped by linking them to the communicative functions of an effective medical encounter as defined from a professional perspective.ResultsTwenty-seven studies were included. Critical issues were the heterogeneity of definitions and measures and the lack of integration between quantitative and qualitative findings. Most of the expectations in qualitative studies were related to the function “Fostering the relationship”. Similar expectations arose less often in quantitative studies.ConclusionsPatients do have concrete expectations regarding each of the functions to be met in the medical encounters. The research approach tends to bias the results.Practice implicationsThe collected expectations suggest how physicians may perform each of their tasks according to the patient perspective. Future research on patients’ communicative expectations needs to overcome the gap between qualitative and quantitative findings.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Patient Education and Counseling - Volume 90, Issue 3, March 2013, Pages 297–306
نویسندگان
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