Communication strategies and interpersonal skills of instructors of esophageal speech: An observation study

ObjectiveIn this article, the way that the Instructor of Esophageal Speech (IES) works is considered from an interactive-analytic perspective.MethodsThe observation project data were gathered during 6 months in 2004 at the training sessions of the Ginreikai-Asian Federation of Laryngectomees’ Association using the Six Category Intervention Analysis framework (6CIA) by a trained communication specialist as an active-observer.ResultsMean scores of each of the six categories and a series of percentage distributions were extracted from the usage-frequency data and interpreted together with the results of Chi-square analysis of usage-frequency units. We found the IES used more frequently authoritative categories and used less facilitative categories. Our results of the data analysis show that the 30 IES used more authoritative interventions and used more frequently the prescription and information giving than the confrontation or cathartic interventions.ConclusionThe results of the present study show that the 6CIA framework has its potential and value as an analytic tool to explore the IES’ actual behavior in a specific therapy related context.Practice ImplicationsWe argue for the utility of the 6CIA as an analytic framework to investigate the interpersonal behavior of the IES in the Japanese cultural setting.