کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
3815710 1246093 2010 6 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Developing communication skills in pharmacy: A systematic review of the use of simulated patient methods
موضوعات مرتبط
علوم پزشکی و سلامت پزشکی و دندانپزشکی پزشکی و دندانپزشکی (عمومی)
پیش نمایش صفحه اول مقاله
Developing communication skills in pharmacy: A systematic review of the use of simulated patient methods
چکیده انگلیسی

ObjectiveTo review the literature relating to the use of simulated patient methods to enhance communication skills of pharmacists.MethodologyWe searched Embase, Lilacs, Medline, Scielo, and Scopus databases between 1980 and 2008, using “communication skills”, “patient counseling” and “pharmacist” as keywords. This search was then further refined by using “simulated patients”, “pseudo-customer”, “standardized patients”, and “mystery shoppers” as additional keywords.ResultsThe initial search identified 241 published studies. Once further refined, 15 studies met inclusion criteria.ConclusionThe majority of studies had an assessment focus aimed at documenting counseling behavior of practicing pharmacists, rather than an educational focus aimed at equipping pharmacists with effective communication skills. In instances where simulated patient methods were used for educational purposes, little regard was given to the role of performance and corrective feedback in shaping communication behavior of pharmacists. The majority of studies failed to describe the competencies and skills being investigated in relation to communication in the practice of pharmacy.Practice implicationsSimulated patient methods provide pharmacy educators with a tool for implementing communication skills in the practice of pharmacy and will serve as a basis for implementing communication skills development programs at the College of Pharmacy of the Federal University of Sergipe in Brazil.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Patient Education and Counseling - Volume 78, Issue 2, February 2010, Pages 143–148
نویسندگان
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