FACETS: A cognitive business intelligence system

A cognitive decision support system called FACETS was developed and evaluated based on the situation retrieval (SR) model. The aim of FACETS is to provide decision makers cognitive decision support in ill-structured decision situations. The design and development of FACETS includes novel concepts, models, algorithms and system architecture, such as ontology and experience representation, situation awareness parsing, data warehouse query construction and guided situation presentation. The experiments showed that FACETS is able to play a significant role in supporting ill-structured decision making through developing and enriching situation awareness.

► Cognitive factors in designing and developing DSS are investigated.
► Situation awareness & mental models play a key role in decision making.
► A new decision process model, Situation Retrieval, was proposed.
► Situation retrieval is a decision oriented model.
► A cognitive decision support system FACETS was designed, developed and evaluated.