کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
400798 1439072 2006 13 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Predicting user satisfaction, strain and system usage of employee self-services
موضوعات مرتبط
مهندسی و علوم پایه مهندسی کامپیوتر هوش مصنوعی
پیش نمایش صفحه اول مقاله
Predicting user satisfaction, strain and system usage of employee self-services
چکیده انگلیسی

In this study, we explore attitudinal and behavioural patterns when using employee self-service (ESS) systems by using an expanded technology acceptance model (TAM). We examine the relationship between organizational support and information policy on the one hand and ease of use and usefulness on the other, and then the relationship between ease of use and usefulness with satisfaction, strain and system usage. To explore question order effects, user satisfaction was assessed prior to or after survey items. Data was collected from 517 employees using an ESS system. Results from partial least squares structural equation modelling suggests that (a) organizational support and information policy were positively related to ease of use, (b) usefulness was positively related to satisfaction and system usage, (c) ease of use and usefulness were negatively related to user strain and (d) ease of use fully mediates the relation between organizational support and strain as well as between information policy and strain. Evidence for a question order effect was found with increased satisfaction judgements, when satisfaction was assessed after the survey items. Results are discussed in terms of the theoretical and methodological aspects of the TAM and their implications for ESS system implementation.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Human-Computer Studies - Volume 64, Issue 11, November 2006, Pages 1141–1153
نویسندگان
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