Exploring user acceptance of an e-hospital service: An empirical study in Taiwan

The web-based appointment system (WAS) is considered one of the major Internet services provided by e-hospitals. Because of the very high adoption rate of WAS in the public medical centers in Taiwan, this research investigates the current status of its implementation and examines the factors affecting the user acceptance of WAS by integrating the Technology Acceptance Model (TAM) with the constructs of service quality. Further, this study proposes a research framework that delineates the user acceptance of WAS, which is verified via an empirical survey. This article is concluded with the managerial implications and suggestions.