کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
464837 | 697441 | 2013 | 14 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Tandem queueing system with impatient customers as a model of call center with Interactive Voice Response
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کلمات کلیدی
موضوعات مرتبط
مهندسی و علوم پایه
مهندسی کامپیوتر
شبکه های کامپیوتری و ارتباطات
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چکیده انگلیسی
A tandem queueing system with a Markovian Arrival Process (MAPMAP) useful in modeling a call center with Interactive Voice Response (IVRIVR) is investigated. The first stage has a finite number of servers without buffer while the second stage of the tandem has a finite buffer and a finite number of servers. The service time at the first (second) stage has an exponential (phase type) distribution. A special approach for reducing the number of states of the stochastic process that describes the behavior of the system is used. The main performance measures are calculated. The Laplace–Stieltjes transform of the sojourn time distribution is derived. The numerical results are presented.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Performance Evaluation - Volume 70, Issue 6, June 2013, Pages 440–453
Journal: Performance Evaluation - Volume 70, Issue 6, June 2013, Pages 440–453
نویسندگان
Chesoong Kim, Alexander Dudin, Sergey Dudin, Olga Dudina,