Making infrastructure visible for nomadic work

In this study we revisit Weiser’s (1991) [5] vision of seamlessly integrated computing. We focus on nomadic workers who rely extensively on mobile technologies to conduct work. Using Star and Ruhleder’s (1996) [10] properties of infrastructure, we discuss how nonroutine users of infrastructure face particular challenges. We conducted an ethnographic investigation of nomadic workers in a large distributed organization. We examined strategies that they use to assemble their mobile office, to seek resources, and to synchronize with others across time zones. We discuss how their strategies are challenged by their lack of local knowledge of infrastructure. Our results suggest that until the field of pervasive computing can attain Weiser’s vision, the very users of ubiquitous computing need infrastructure to be visible. We discuss the implications for a design to support nomadic work.