A three-tier knowledge management scheme for software engineering support and innovation

To ensure smooth and successful transition of software innovations to enterprise systems, it is critical to maintain proper levels of knowledge about the system configuration, the operational environment, and the technology in both existing and new systems. We present a three-tier knowledge management scheme through a systematic planning of actions spanning the transition processes in levels from conceptual exploration to prototype development, experimentation, and product evaluation. The three-tier scheme is an integrated effort for bridging the development and operation communities, maintaining stability to the operational performance, and adapting swiftly to software technology innovations. The scheme combines experiences of academic researches and industrial practitioners to provide necessary technical expertise and qualifications for knowledge management in software engineering support (SES) processes.