کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
495177 862817 2015 10 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Customer satisfaction in dynamic vehicle routing problem with time windows
ترجمه فارسی عنوان
رضایت مشتری در مسئله مسیریابی وسیله نقلیه پویا با پنجره های زمان
کلمات کلیدی
موضوعات مرتبط
مهندسی و علوم پایه مهندسی کامپیوتر نرم افزارهای علوم کامپیوتر
چکیده انگلیسی


• A dynamic vehicle routing problem focusing on customer satisfaction is solved.
• An evolutionary approach coupled to a customer satisfaction strategy is proposed.
• The strategy inserts future anticipated visits favoring customer satisfaction.
• Results show the value of advance planning and strategy on customer satisfaction.

The dynamic vehicle routing and scheduling problem is a well-known complex combinatorial optimization problem that drew significant attention over the past few years. This paper presents a novel algorithm introducing a new strategy to integrate anticipated future visit requests during plan generation, aimed at explicitly improving customer satisfaction. An evaluation of the proposed strategy is performed using a hybrid genetic algorithm previously designed for the dynamic vehicle problem with time windows that we modified to capture customer satisfaction over multiple visits. Simulations compare the value of the revisited algorithm exploiting the new strategy, clearly demonstrating its impact on customer satisfaction level.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Applied Soft Computing - Volume 35, October 2015, Pages 423–432
نویسندگان
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