Multi-server preemptive priority queue with general arrivals and service times

We studied a large number of numerical examples with a range of values for mean service times and offered loads across priority levels, varying the number of servers from 8 to 48. Discrete-event simulation was used to assess the accuracy of our approximate solution. Overall, in the case of Poisson and quasi-Poisson arrivals, expected relative error for the mean number of customers in the system was below 2% while the corresponding median relative error was below 0.25%. The good accuracy of our approximation appears to extend to the case of phase-type times between arrivals, with expected relative errors for the mean number in system below 5% even for a Pareto-like distribution of interarrival times with a large coefficient of variation. Our numerical results indicate that the proposed approximation provides a relatively simple and generally accurate approach to preemptive-resume queues with larger numbers of servers and general distributions of service and interarrival times.