Enhancing Aircraft Maintenance Services: A VSM Based Case Study

Clients expect a short lead-time from aircraft maintenance services. In order to minimize the lead time, it is vital to analyse service processes related to maintenance tasks and identify existing problems such as bottleneck tasks and wastes related to different tasks. The main purpose of the manuscript is to demonstrate the use of the VSM-based (value stream mapping) methodology together with other tools, which were used in aircraft maintenance processes in minimizing the lead-time of maintenance services and, subsequently, minimizing the costs of maintenance services. The manuscript illustrates the use of VSM in enhancing the process cycle efficiency (PCE) of maintenance services provided in an aircraft maintenance services providing firm (AMSPF).