کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
5080701 | 1477580 | 2012 | 15 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
A qualitative investigation of innovation between third-âparty logistics providers and customers
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کلمات کلیدی
موضوعات مرتبط
مهندسی و علوم پایه
سایر رشته های مهندسی
مهندسی صنعتی و تولید
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چکیده انگلیسی
Despite the challenges of creating innovation in third-party logistics (TPL) provider-customer relationships, little is known about how TPL providers and customers engage in joint innovation projects and the benefits that can be obtained from such innovation activities. Therefore, this exploratory study investigates contingency factors that are important in joint TPL provider-customer innovation projects, and the project outcomes for TPL providers and TPL provider-customer relationships. The study applies a multiple case study research design to examine four TPL provider-customer innovation projects. Cross-case analysis reveals that several contingency factors (e.g., high integration with customer, establishing links to customers insisting on new services, complementary relationship-specific investments, agreement of benefit sharing) influence the joint TPL provider-customer innovation projects. Furthermore, the analysis shows that such innovation projects allow the TPL providers to upgrade their positioning, intensify customer relationships and lead to higher performance. Furthermore, this research underlines that innovation in logistics services can be a source of sustainable competitive advantage for TPL providers.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Production Economics - Volume 140, Issue 2, December 2012, Pages 944-958
Journal: International Journal of Production Economics - Volume 140, Issue 2, December 2012, Pages 944-958
نویسندگان
Stephan M. Wagner, Reto Sutter,