A fuzzy logic approach to supply chain performance management

► Prediction model of supply chain performance is based on fuzzy logic. ► Metrics of Supply Council Operations Reference (SCOR) model. ► It can help elucidating decision-making problems that are faced by managers based on “what would happen if”. ► It predicts performance on specific dimensions such as cost, responsiveness, reliability, etc. ► Statistical analysis of the prediction model results confirms the relevance of causal relationships embedded in the model.