کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
5108221 | 1482472 | 2017 | 8 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Investigating the accessibility factors affecting hotel satisfaction of people with physical disabilities
ترجمه فارسی عنوان
بررسی عوامل موثر بر رضایت هتل از افراد دارای معلولیت جسمی
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کلمات کلیدی
معلولیت، رضایت، موانع، دسترسی، آمریکایی ها با معلولیت عمل می کنند، هتل،
موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
استراتژی و مدیریت استراتژیک
چکیده انگلیسی
People with physical disabilities (PwPD) have various incompacities, use different assistive devices and can encounter many barriers in hotels. The purpose of this study is to examine the effects of accessibility, disability types and forms of assistive devices on the hotel satisfaction of PwPD. A survey was conducted among PwPD who use mobility devices. Factor analysis revealed five accessibility dimensions: accessibility of public areas, rooms, recreation and other areas, baths in rooms, and food and beverage areas. Accessibility dimensions, disability types and forms of assistive devices had significant impact on the hotel satisfaction while accessibility of public, recreation and other areas, and baths in rooms were the strongest predictors of the satisfaction. People with acquired physical disabilities, powerchair and wheelchair users were the most disadvantaged group in hotels. Hotel satisfaction of PwPD is directly related to the accessibility of hotels. Insufficient and inaccessible areas have negative effect on this satisfaction.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Hospitality Management - Volume 65, August 2017, Pages 29-36
Journal: International Journal of Hospitality Management - Volume 65, August 2017, Pages 29-36
نویسندگان
Ozkan Tutuncu,