Impact of the digital divide on e-government: Expanding from channel choice to channel usage

 These findings bring us to the thesis that when it comes to the uptake of eGovernment, at least in developed countries, digital skills become less relevant. However, they come into play when it concerns the perceived quality, expressed in terms of satisfaction. This could mean that, in the long run, many citizens are going to use eGovernment anyway, no matter how (un)skilled they are, no matter how complex these services are. As such, we see the emergence of a new important research question in the multidisciplinary domain of eGovernment. Namely, what are the implications of channel use for policy implementation? Because if less digitally skilled citizens are using electronic government services anyway, what happens to policy goals that heavily rely on online services?