Explaining the unpredictability: A social capital perspective on ICT intervention

The contribution of the current research can be seen as two-fold. The first is the identification of distinct contexts associated with social capital and ICT intervention. This proposed contextual link seeks to reconcile conflicting views and explain contradictory findings surrounding the effectiveness of social capital in an ICT intervention. The second contribution is the identification of distinct contextual factors that act as enablers in different social capital dimensions. Being cognizant of these factors is essential not only for researchers to better understand the effectiveness of social capital in different scenarios, but is also critical for practitioners to be able to select the correct form of ICT during an ICT intervention so as to favourably leverage the contextual enablers