The role of technology and socialization in linking organizational context and knowledge conversion: The case of Malaysian Service Organizations

This case study illustrates the effects of organizational contexts (e.g., structure and climate) on knowledge conversion, along with the mediating effect of socialization and the moderating impact of technology. Using the hierarchical regression methodology in the Malaysian service sector, this article argues that socialization has a significant effect on knowledge conversion. The case analysis underlines the issue that arise when socialization serves as both a dependent variable (to organizational context variables) and an independent (mediating) variable (to knowledge conversion). However, technology does not act as a moderator between organizational context and knowledge conversion. This paper brings them together to explain their linkage through mediation by socialization and moderation by technology, and to quantify the relationship.