کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
5127780 1489060 2017 19 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Development of a two-phase structural model for evaluating ERP critical success factors along with a case study
موضوعات مرتبط
مهندسی و علوم پایه سایر رشته های مهندسی مهندسی صنعتی و تولید
پیش نمایش صفحه اول مقاله
Development of a two-phase structural model for evaluating ERP critical success factors along with a case study
چکیده انگلیسی


- Two-phase structural model for evaluating ERP CSFs is proposed.
- Interpretive structural modeling is used to structure CSFs.
- Causal dependencies among CSFs are analyzed via fuzzy cognitive maps.
- A real life case study is presented.

Enterprise Resource Planning (ERP) systems increase knowledge processing capabilities and success of organizations if they are utilized effectively. Real life practice shows that neither all the firms have been successful in implementing ERP systems nor the ERP systems have been used effectively. For that reason, firms focus their attention to Critical Success Factors (CSFs)-based evaluation frameworks in order to reduce the chance of failure in ERP implementation. Although a vast amount of CSFs has been reported in the literature, decision makers face difficulties in dealing with large number of factors. In this respect, a manageable and understandable evaluation model is needed in real life situations. In this study, a two-phase structural model is proposed for evaluating ERP CSFs. In the first phase of the study, interpretive structural modeling is adopted to structure CSFs in a hierarchical form. In the second phase, hierarchically structured CSFs are evaluated by using fuzzy cognitive maps. The proposed model is implemented in one of the big Turkish ERP vendors in order to demonstrate the applicability of the model.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Computers & Industrial Engineering - Volume 106, April 2017, Pages 256-274
نویسندگان
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